24. What could go wrong? & excuses other companies give
Castle is damaged? We have replacements
Van broken down? We have a fleet of delivery vehicles for your reassurance
Staff gone sick? We have a team of full time staff which are on call
Double booked? Our booking system has never double booked in 10 years since we started and we do not accept bribes for already booked castles!
Stuck in traffic? We always allow sufficient delivery time slots however in the event of an accident or road closure we would call you to let you know our ETA and endeavour to get your order set up in record time.
Castle does not fit? Please make sure you measure correctly for the castle you order. Although we may be able to deliver a replacement that fits, sadly we cannot shrink them to fit.
As we pride ourselves on safety before monetary gain, the only reason we do not deliver is in severe bad weather, which is for your children's safety. However we always call you to discuss this first, as you may like to transfer to a local hall for your party.